LAST UPDATED: December 22, 2024
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services, and/or in response to our customers' feedback. When we make changes to this Policy, we will revise the "last updated" date at the top of this Policy. Please review it frequently, as any time you place an order with Unity Graphic and Marketing LLC, the current Returns/Refund/Reprint Policy will apply.
We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department, and a Unity Graphic and Marketing LLC representative will be pleased to address any general issues you may have with your print job.
If you believe your print job is defective or has not otherwise met your requirements, please contact Unity Graphic and Marketing LLC, IN WRITING via our online support system, within two (2) business days of receiving your order. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you contact us, we will have five (5) business days to determine if a reprint or refund is appropriate or to advise you that more information is needed to process your inquiry. If additional information is requested to verify your inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If it is determined that a product is defective or has not met our obligations, one of the following two resolutions will be offered:
- We will reprint the print job with rush production.
- We will refund the original order price.
We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
A Customer Service representative will generally contact you within 24-48 hours of determining that a reprint or refund is appropriate in order to confirm the approved solution. If you do not respond to the representative within five (5) business days of their first attempt to contact you with the approved solution, we will assume that the issue has been resolved, and no reprint or refund will be provided. Once the approved solution is agreed upon, unless we agree otherwise, you must return the entire original print order to us at the address provided by our Customer Service representative within 15 calendar days after the solution is approved. If you do not return the original print order within this time frame, you agree that the original order will be charged against your credit card on file with Unity Graphic and Marketing LLC.
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to us and received.
When applicable, a refund will be issued within ten (10) business days of our receipt of the original product order.
A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.
The foregoing represents Unity Graphic and Marketing LLC’s sole responsibility with respect to a defective order. To the maximum extent permitted by law, Unity Graphic and Marketing LLC is not responsible for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from the order.
